Returns & Refunds

Return information

A product doesn’t fit right or you don’t like it and would like to return it now? No problem, you have 14 days after submitting the order to return the product.

Please note that products you wish to return must be sent back to us in faultless condition and without signs of use. Please do not remove any labels, otherwise we are unable to accept the returned products.

NOTE: DIRTY/WORN CLOTHING OR PARTS WITHOUT LABELS CANNOT BE REFUNDED.

To make the return process as easy as possible for you, simply follow the steps in our

Returns Portal (German)
Returns Portal (English)
Returns Portal (United Kingdom only)

Return costs

The return shipment costs are determined by our shipping partners and vary depending on the location. The return shipment costs are deducted from the order value when processing your return, and the remaining amount is refunded.

Country Service Processing time Costs
Germany DHL 2-6 business days 3.90
Austria DHL 3-6 business days 4.90
Switzerland DHL 3-6 business days CHF 9.90
UK DHL 3-6 business days GBP 5.90
Belgium DHL 3-6 business days 6.90
Denmark DHL 3-6 business days 9.90
Estonia DHL 3-6 business days 9.90
Finland DHL 3-6 business days 9.90
France DHL 3-6 business days €4.90
Ireland DHL 3-6 business days 9.90
Italy DHL 3-6 business days 6.90
Croatia DHL 3-6 business days 9.90
Lithuania DHL 3-6 business days 9.90
Luxembourg DHL 3-6 business days 6.90
Malta DHL 3-6 business days 9.90
Netherlands DHL 3-6 business days 6.90
Poland DHL 3-6 business days 6.90
Romania DHL 3-6 business days 9.90
Slovakia DHL 3-6 business days 9.90
Slovenia DHL 3-6 business days 9.90
Spain DHL 3-6 business days 6.90
Sweden DHL 3-6 business days 9.90

Note: Please consider that our processing periods may be longer during peak times.

Refunds

  • We only offer refunds for the original payment method that was used for the order.
  • For purchases with an item card or item gift card, the refund is first applied to the gift card.
  • Please note that it can take up to 6 business days until your refund appears in your account after processing.