Customs and Import Fees

All orders are shipped from Germany. For this reason, you do not have to pay any customs or import duties for orders within the EU. However, such costs may be incurred outside the EU.

Switzerland - For orders from Switzerland, no customs fees or import duties are incurred either, as we pay these for you. However, please make sure that you submit your order via the Swiss Store (ch.teveo.com).

Great Britain- For orders from the UK, no customs fees or import duties are incurred either, as we pay these for you. However, please make sure that you submit your order via the UK Store (uk.teveo.com).

Other countries outside the EU - If customs fees are incurred, these are owed 100% to the customs authority of the specific recipient country and must be paid by the customer. If you decline to accept the package, the fees will be charged anyway. These will then be deducted from the credit in the case of return shipment by DHL.