Report fake shop

There are currently many fake websites and products in circulation. We are working hard to check such sites and have them removed as quickly as possible. However, as this requires legal action, it may take some time.

Have you discovered a fake site?

Simply report it to us using the form below. We will ensure that fraudulent sites are removed from the internet as quickly as possible.

Contact form

Please provide the full internet address (including http(s)://) or, for social media, the account name (e.g., TikTok/Instagram @name).

Here you can provide us with additional information (e.g., what you noticed, special notes, or other details).

Important note

This form is intended exclusively for reporting suspicious or fraudulent third-party shops (fake shops).

Please note that we have no influence over orders or payments made on such fake shops. If you have already ordered and paid through a fake shop, please contact your payment provider directly (e.g., bank, credit card company, or PayPal).

Fakeshops

FAQS

How can I recognize a fake website?
  • Please only order via our sole, original website teveo.com and the official TEVEO app. All other sites do not belong to us.
  • Pay attention to the prices: Fake sites often show different amounts or charge in a different currency.
  • We announce sales and discounts via our official social media channels (listed below). Check the payment recipient: With us, it is always Teveo GmbH – if the name differs, it is not an official store.

What should you do if you have placed an order on a fake website?
  • Please contact your bank or payment provider immediately and report the case there. This will give you the best chance of getting your money back.
  • Unfortunately, we have no direct influence on this, as the payment was processed by a third party.
  • Information on refunds via PayPal: https://www.paypal.com/de/legalhub/paypal/buyer-protection
  • You can also report the site using the form above—this way, we can work together to protect the community.

Will you reimburse me for the costs?
  • Unfortunately, we cannot offer a refund in such cases, as we did not receive the order.
  • Please contact your bank or payment provider immediately and report the case there. This will give you the best chance of getting your money back.

I received a message from you – how can I be sure that it really is TEVEO?

We communicate exclusively via our official accounts:

  • Instagram: teveo, teveojrny
  • TikTok: teveowomen (with blue check mark), teveo.france

In addition, all our service emails end with teveo.com.