Cancellation Policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day,

–      on which you or a third party designated by you, other than the carrier, have taken or has taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are delivered uniformly;

–      on which you or a third party designated by you, other than the carrier, have taken or has taken possession of the last item, provided you have ordered multiple goods as part of a single order and these are delivered separately.

 

To exercise your right of withdrawal, you must inform us

 

TEVEO GmbH

Dr.-Zumach-Ring 6

91522 Ansbach

Germany

E-Mail: service@teveo.com

 

by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, but it is not mandatory.

You may also complete and submit the model withdrawal form or another clear declaration electronically on our website https://teveo.com/pages/widerrufsformular electronically. If you make use of this option, we will send you a confirmation of receipt of such a withdrawal without delay (e.g. by email).

To meet the withdrawal deadline, it is sufficient that you send the communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Model Cancellation Form

Legal basis: Annex 2 to Art. 246a § 1 para. 2 sentence 1 no. 1 and § 2 para. 2 no. 2 EGBGB

(If you want to withdraw from the contract, please complete this form and return it.)

 

To: TEVEO GmbH, Dr.-Zumach-Ring 6, 91522 Ansbach E-Mail: service@teveo.com I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*): Ordered on (*) / received on (*): ___________________________________________ Name of consumer(s): ________________________________________________ Address of consumer(s): ____________________________________________ ____________________________________________________________________________ Signature of consumer(s) (only if notified on paper): ____________________________________________________________________________ Date: _____________________ (*) Delete as appropriate.