Terms of service

General terms and conditions and customer information

I. General terms and conditions

Section 1 Basic conditions

(1) The following terms and conditions apply for contracts which you conclude with us as provider (TEVEO GmbH) via the website www.teveo.eu. Unless otherwise agreed upon, the inclusion of any independent conditions that you use is hereby excluded.

(2) Consumer as used in the regulations below refers to any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person or partnership with legal capacity exercising his/her commercial or independent occupational interests by concluding a legal transaction.

Section 2 Establishing the contract

(1) The object of the contract is the sale of goods .

(2) By placing the specific products on our website, we submit a binding order to you to conclude a contract through the online basket system under the conditions stated in the item description.

(3) The contract is established as follows through the online basket system:
The goods intended for purchase are placed in the “Basket”. Using the corresponding button in the navigation bar, you can access the “Basket” and make changes there at any time.
After accessing the “Checkout” page and entering personal data along with the payment and shipment methods, you will be shown the order data as an order overview in conclusion.

If you use an immediate payment system as a payment method (e.g. PayPal / PayPal Express, Amazon Payments, express bank transfer), you will either be directed to the order overview page in our online shop or to the website of the provider for the immediate payment system.
If you are redirected to the immediate payment system in question, you will select or enter your relevant data there. In conclusion, the order data will be shown to you as an order overview on the website of the provider for the immediate payment system or after you have been directed back into our online shop.

Before submitting the order, you have the option to review the details in the order overview once again (including using the “Back” function of the Internet browser) or to cancel the order.
By submitting the order using the corresponding button (“Buy now” or a similar description), you make a legally binding declaration to accept the offer, whereby the contract is established.

(4) Order handling and transmission of all information required in connection with contract conclusion occurs via e-mail, automatically in some cases. For this reason, you must ensure that the e-mail address you have saved with us is correct, that e-mail receipt is technically secured and in particular that this will not be prevented by the Spam filter.

Section 3 Special agreements regarding offered payment methods

(1) Payment via Klarna
In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

Express bank transfer: Available in Germany and Austria. Your account will be charged immediately after submitting the order.

You can find details and Klarna’s Terms of Use here. You can find general information about Klarna here Your personal information will be processed by Klarna in compliance with the applicable data protection regulations and according to the statements in Klarna’s Privacy Policy .

You can find more information about Klarna here. You can find the Klarna app here.

Section 4 Right of retention, retention of title

(1) You can only exercise a right of retention regarding claims from the same contractual relationship.

(2)  The goods remain our property until complete payment of the purchase price.

Section 5 Warranty

(1) The statutory rights regarding liability for defects apply.

(2) As a consumer, you are requested to inspect the goods promptly upon delivery for completeness, evident defects and transport damages, and to notify us as well as the forwarding agent regarding any complaints. If you do not fulfil this obligation, this will have no impact on your legal warranty claims.

(3) If a characteristic of the goods deviates from the objective requirements, this deviation will only be deemed as agreed upon if we notified you of the deviation before you submitted the contract declaration and this deviation was expressly and separately agreed between the contractual parties.

Section 6 Choice of law, place of fulfilment, place of jurisdiction

(1)  German law applies. For consumers, this choice of law only applies insofar as this does not remove the protection granted by the mandatory legal provisions of the state where the consumer habitually resides (favourability principle).

(2)  The place of fulfilment for all services relating to business relationships existing with us, and the place of jurisdiction, is our registered office as long as you are not a consumer, but rather an entrepreneur, a legal entity under public law or a public-law special fund. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or the domicile or habitual place of residence is not known at the time of filing suit. The power to invoke a court at a different place of legal jurisdiction remains unaffected by this.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods are expressly excluded.

II. Customer information

1. Identity of seller
TEVEO GmbH
Dr.-Zumach-Ring 6
91522 Ansbach
Germany
Phone: +49 9872 438 96 64
E-mail: service@teveo.eu

Alternative dispute resolution:
The European Commission offers a platform for online dispute resolution (ODR platform), which is accessible at https://ec.europa.eu/odr.

We are willing to participate in dispute resolution procedures before consumer arbitration boards.

2. Information about the establishment of the contract

The technical steps for contract conclusion, the contract conclusion itself and the options of correction are implemented according to the rules “Establishing the contract” in our General Terms and Conditions (Part I.).

3. Contract language, storage of contract text

3.1. The contract language is German .

3.2. We do not save the complete contract text. Before submitting the order through the online basket system the contract data can be printed out or electronically saved using the browser’s print function. After we receive the order, an e-mail will be sent to you again with the order data, legally required information for remote sales contracts and General Terms and Conditions.

4. Essential characteristics of the goods or services

You can find the essential characteristics of the goods and/or service in the specific offer.

5. Prices and payment methods

5.1. The prices listed in the specific offers as well as the shipping costs are total prices. They include all price components including any taxes owed.

5.2. The shipping costs owed are not included in the purchase price. They can be called up using a button on our website labelled accordingly or in the specific offer, are listed separately during the order process and must be paid additionally by you unless you have been promised free shipping.

5.3. If delivery is made to countries outside of the European Union, additional costs may be incurred for which we are not responsible, such as customs, duties or money transfer fees (transfer or exchange fees from banks); you are responsible for paying these costs.

5.4. Costs incurred for money transfer (transfer or exchange fees from banks) must be paid by you in cases where delivery is made to an EU member state, but the payment was arranged outside the European Union.

5.5. The payment methods available to you are indicated on our website in a button labelled accordingly or listed in the specific offer.

5.6. Unless specified otherwise for individual payment methods, the payment claims from the concluded contract become due for payment immediately.

6. Terms of delivery

6.1. The terms of delivery, delivery deadline and any existing delivery restrictions are indicated on our website in a button labelled accordingly or in the specific offer.

6.2. If you are a consumer, the law stipulates that the risk of accidental destruction and accidental deterioration of the purchased object is only transferred to you during shipping upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you independently engaged a transport company not named by the entrepreneur, or engaged a person who is otherwise involved in executing the shipment.

7. Legal liability for defects

Liability for defects is governed by the “Warranty” regulation in our General Terms and Conditions (Part I).

These terms and customer information were prepared by qualified legal professionals from the Händlerbund e-commerce association specialising in IT law and are constantly reviewed for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in case of legal warnings. You can find more detailed information at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.