Wrong size? No problem. You don't have to send your item back and reorder – just exchange it for a different size. Register your exchange in our returns portal, send the item back, and your new size is on its way. Done.
You won't pay anything extra for the new item – your original purchase price still applies.
Germany, Austria, France, Belgium, the Netherlands, Luxembourg, Italy, Spain and Poland.
Ordering from another country? You can still send your item back as usual and get a refund – you'll find all the details under Returns & Refunds.
You're welcome to exchange your item for a different size – switching colour or model unfortunately isn't possible. So that we can process the exchange for you, the item needs to still have all its original tags and be unwashed, unworn and unused. For hygiene items such as underwear, the hygiene seal also needs to still be attached.
It's easy: register your return in our returns portal, select the item and click “Exchange”. Please send the item back within 3 days of registering so that we can process your exchange without any issues. As soon as your item has reached us and been checked, we'll get straight to work and send out your new item. You'll of course receive a shipping confirmation from us.
No, don't worry! You've already paid for the item, so your original purchase price still applies. There are no additional costs for you.
As soon as your return has reached us and been processed, we'll send out your new item right away. You'll then receive a shipping confirmation so you know exactly where things stand.
Should that happen, you'll of course automatically get your money back.
Yes, you can! You'll then receive a refund, though – a second exchange unfortunately isn't possible at that point.
We currently offer exchanges in the following countries: Germany, France, Austria, Belgium, the Netherlands, Italy, Spain, Poland and Luxembourg.
You have 14 days from receiving your order to register your exchange. Please note: once you've registered the exchange, the return needs to be on its way back to us within 3 days to guarantee that your exchange goes ahead.
As long as your parcel hasn't been sent yet, you can cancel your exchange – just get in touch with our customer service. Once your parcel is on its way, we unfortunately can't cancel the exchange any more.
