Right of Cancellation

Right of cancellation for consumers
(Consumer refers to any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity.)

Cancellation policy

Right of cancellation
You have the right to cancel this contract within 14 days without providing reasons.
The cancellation period amounts to 14 days starting from the day

on which you or a third party appointed by you who is not a carrier have taken the goods into possession, insofar as you ordered one or more items as part of a unified order and these are or will be delivered together;

In order to exercise your right of cancellation, you must inform us (TEVEO GmbH, Adlerstraße, 2, 91560 Heilsbronn, Germany, Phone no.: +49 9872 438 96 64, e-mail address: service@teveo.eu) in an unambiguous declaration (e.g. a letter sent by mail, fax or e-mail) regarding your decision to cancel the contract. For this purpose, you can use the sample cancellation form outlined below; however, this is not required.

To comply with the cancellation deadline, it is sufficient if you send the notification regarding your decision to exercise the right of cancellation before the cancellation deadline has elapsed.

Sample cancellation form

“I/we (*) hereby cancel the contract I/we (*) concluded regarding the purchase of the following goods: (please enter the specific goods here which are included in the cancellation)

Order number:... (please add the order number of the goods here if you have received this number from us)

Ordered on: ... /received on: ... (please add the dates here on which you ordered and received the goods)

Name: … (please add your full name here) Address: ... (please add your full address here)

Date: ... (please add the date of cancellation here)” (*) cross out the option that does not apply

Please send your cancellation by mail to:

TEVEO GmbH

Adlerstraße 2

91560 Heilsbronn, Germany

or by e-mail to: service@teveo.eu

To comply with the cancellation deadline, it is sufficient if you send the notification regarding your decision to exercise the right of cancellation before the cancellation deadline has elapsed.

Consequences of cancellation

If you cancel this contract, we must refund you all payments that we have received from you for the purchased goods, including delivery costs (with the exception of additional costs when selecting a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the date on which we received the notification regarding your cancellation of this contract. For this refund, we use the same payment method that you used during the original transaction, unless we have expressly agreed otherwise with you; you will not be charged fees owing to this refund in any case. We can refrain from refunding payments until we have received the goods again or until you have provided us with evidence that you have sent back the goods, depending on which occurs first.

The deadline is observed if you send back the goods before the fourteen day period has elapsed. You must pay the direct costs for the return shipment of the goods. You will only be responsible for paying any loss of value in the goods if this loss of value can be attributed to a manner of handling the goods that was not necessary in order to inspect the quality, characteristics and functionality of the goods.

Exclusion / Forfeiture of cancellation right:
In accordance with Section 312g (2) BGB, no right of cancellation exists for contracts involving the delivery of goods that are not prefabricated and which require an individual selection or determination by the consumer for their manufacture, or which are clearly tailored to the personal requirements of the consumer, and the right of cancellation elapses prematurely for contracts involving the delivery of sealed goods which are not suitable for return owing to reasons of health protection or hygiene, if their seal was removed after delivery.